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"I have recently purchased your Jiffy® Model J-2 steamer. It is more than a fine steamer, for me it is a revelation. Thank you for your fine product."
--Clem Artist
Hackensack, NJ
 
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Frequently Asked Questions

What are the advantages of steaming?
How do I use a steamer?
Does the Jiffy® Steamer clean my clothes? Does it remove stains? Is it a carpet cleaner?
What types of applications can I use my Jiffy® Steamer for?
Do I touch my garment with the steam head?
What maintenance should be performed on my Jiffy® Steamer?
How do I maintain optimal performance with my Jiffy® Steamer?
How do I clean my Jiffy® Steamer Product?
Do I have to use distilled water?
Can I put any additives (starch, scented water, etc…) in my steamer?
How often should I change the water?
What is covered in my standard warranty?
How do I know if my product is covered under warranty?
What is Jiffy® Steamer’s Return Policy?
May I return my product for exchange or refund?
My Jiffy® Steamer doesn’t seem to be working properly. What should I do?
What if my steamer runs dry during use?
My Jiffy® Steamer is spitting water from the hose. What is causing this?
Where can I locate my model number and/or serial number?
May I send my product directly to Jiffy® Steamer for repair?
I’ve returned my steamer to Jiffy® Steamer for repair. How do I know you have received it and when should I expect it back?
How do I order replacement parts?
I ordered a replacement part or accessory from Jiffy® Steamer Company, LLC. When can I expect it?
How can I track my product order or my parts order?
What is your mailing address?
How can I give comments on your website, on your product?
Where are Jiffy® Steamers made?
How long have you been in business?

What are the advantages of steaming?
A Jiffy® Steamer can be used for a variety of tasks, ranging from fine garment care to industrial use.
Jiffy® Steamer is up to five times faster than ironing and can be used safely on both natural and synthetic materials.
You can also flatten hard-to-reach places with steam where an iron could not come close, including wigs, clothing, drapes, wallpaper, upholstery or even carpet.
The many Jiffy® Steamer accessories allow you to tackle a variety of tasks with the power of steam including steaming wigs, hats, carpets, automobiles, upholstery and more.

How do I use a steamer?
As your drycleaner knows, steam is the gentlest, safest, most efficient method to remove wrinkles. Not only is steaming five times faster than ironing, it is guaranteed not to scorch even the most delicate materials and fabrics. Our steamers will remove wrinkles from clothing, draperies, tablecloths, and virtually any fabric. Use the following information to help guide you to more proficient steaming.

When steaming, touch the material lightly with the steam head and wrinkles will instantly vanish. The combination of the steam and the steam head is important for a smooth finish. If you own a Jiffy® Steamer Steamboard you can press down to steam in pleats and creases.

Do not directly touch velvet or silk with the steam head. Some articles can be steamed better from the underside. This allows the steam to relax the fibers of the material, thus removing the wrinkles.

Please visit our website to download a short demo video on the steaming process.



Does the Jiffy® Steamer clean my clothes? Does it remove stains? Is it a carpet cleaner?
No. There is no stain removing aspect of the Jiffy® Steamer for textiles. The “B” steam brush attachment will remove stains from hard surfaces such as grout lines in tiled areas of the kitchen or bathroom. Please see question # 30 for other Jiffy® Steamer applications

What types of applications can I use my Jiffy® Steamer for?
Clothing retailers and dry cleaners steam garments for quick wrinkle removal.
Caterers smooth tablecloths in homes, restaurants, or convention halls.
Drapery stores and interior decorators steam draperies, curtains, and sheers on site.
Furniture upholsterers steam to stretch, smooth and finish furniture, upholstery, and dust ruffles.
Auto outfitters fit and finish auto interiors, including headlining and convertible tops.
Carpet retailers and installers steam while installing carpet and to remove furniture marks.
Milliners and hatters shape and block felt and straw hats and accessories.
Beauty salons style wigs and hairpieces.
Wallpaper installers steam to easily remove small patches of wallpaper.
Craft shops shape and remove wrinkles from ribbons, bows, and needlework items.

Please use this link to the Jiffy® Steamer matrix chart.
Steamer Matrix Chart

Do I touch my garment with the steam head?
When steaming, touch the material lightly with the steam head and wrinkles will instantly vanish. The combination of the steam and the steam head is important for a smooth finish. If you own a Jiffy® Steamer Steamboard you can press down to steam in pleats and creases.

Do not directly touch velvet or silk with the steam head. Some articles can be steamed better from the underside. This allows the steam to relax the fibers of the material, thus removing the wrinkles. Please visit our website to download a short demo video on the steaming process.

What maintenance should be performed on my Jiffy® Steamer?
Please visit the following link for maintenance instructions for you Jiffy Steamer.
http://www.jiffysteamer.com/CleaningInstruction/

Please also see question #4.

How do I maintain optimal performance with my Jiffy® Steamer?
Maintenance Requirements for Optimal Performance

Clean and rinse your steamer regularly:
All steamers need to be cleaned and rinsed on occasion to flush the mineral deposits. We recommend our Jiffy® Steamer Liquid Cleaner for cleaning internal parts.
Never use additives:
Additives such as salt, perfumes, and dyes should never be added to your steamer water. These substances will corrode or plug internal parts.
Never overfill your steamer:
If you have purchased our J-3, J-4 or J-4000 series steamer, never add more than one gallon of water to the reservoir.
Never allow your steamer to run dry:
Running a steamer dry will cause internal damage to the heating element and wiring.
Never pour cold water into a hot steamer:
If by mistake your steamer has run dry of water, allow the unit to cool before adding water. Cold water on top of a hot heating element can cause damage to the element.
Steam in a vertical, upright position:
Do not use your steamer in a horizontal position like an iron. Steam in a vertical up and down motion. This will allow the condensation in the hose to flow back into the steamer.
Secure your hose nut tightly:
If your steamer has a hose attachment, make sure the brass nut is fastened tight to the base of the steamer. A loose nut will allow water to run down the front of your unit.
Never use an extension cord:
Extension cords should not be used on this product. Adding an extension cord may create damage to the steamer’s power cord and internal wiring.
Do not pull steamer by the power cord:
Pulling the steamer by the power cord may cause the internal wiring to become loose.
Never use your foot to turn steamer on/off:
Damage may occur to the switch should you turn the unit off using excess pressure with your foot.
Storing the steamer:
Before storing the steamer for an extended period (30 days or more), empty all water from the unit. Stale water becomes thick with time and may plug internal parts

How do I clean my Jiffy® Steamer Product?
ESTEAM®
Once you begin to see calcium scale collect in the bottom of your ESTEAM® Hand-Held Travel Jiffy® Steamer, it is time to use the Jiffy® Steamer Liquid Cleaner. Please follow these instructions:

1) Pour 4 ounces of water in the ESTEAM®
2) Plug in the unit and bring to full steam.
3) Unplug the unit and allow to cool for 2 minutes.
4) Pour out all water.
5) Pour in 5 ounces (1/2 bottle) of Jiffy® Steamer Liquid Cleaner. If the Jiffy® Liquid Cleaner is not used or is not available for shipment in your area, a solution of ½ white vinegar (3 ounces) and ½ water (3 ounces) may be used as a substitute solution.
6) Leave the cleaner in the unit for 2 hours.
7) DO NOT STEAM THE UNIT WITH THE LIQUID CLEANER.
8) Pour out Liquid Cleaner.
9) Rinse unit 3 times with fresh water.
10) Resume steaming.
11) Please call 1-800-525-4339 for further instructions or questions.

CLEANING INSTRUCTIONS FOR MODEL J-1, J-2, J-200 & J-2000 Jiffy® STEAMERS
The cleaning procedure below is recommended as a regular maintenance measure to help your steamer maintain its maximum steaming performance. This maintenance should be performed on a basis of every 3-6 months depending on your water supply. In most cases, a steamer that is severely clogged will require disassembly to properly clean and prolong the life span of the unit. An authorized repair center or a Jiffy® Steamer service technician best performs this procedure.

1. Unplug your steamer from the wall outlet. Remove hose attachment at the brass coupling using a wrench and remove water bottle from unit. Pour out any remaining water from your unit.
2. If the hose attachment is blocked by sediment build-up, flush your hose attachment by using a garden water hose. This should loosen and remove any build-up that may have occurred within the hose itself.
3. To clean the internal parts of your steamer, use of the Jiffy® Liquid Cleaner (10 ounce bottle) is recommended. This acid-based cleaner will remove hard water deposits and sediment build-up. This cleaner is available for shipment within the contiguous 48 United States only. If the Jiffy® Liquid Cleaner is not used or is not available for shipment in your area, a solution of ½ white vinegar (5 ounces) and ½ water (5 ounces) may be used as a substitute solution.
4. Pour the cleaning solution into the water cup of your steamer. This is the location on the steamer base where you normally place the water caddy. Allow the cleaning solution to remain in the unit for 2-3 hours. DO NOT STEAM THE SOLUTION IN THE UNIT AS DAMAGE MAY OCCUR.
5. Pour the cleaning solution out of the steamer. Do this by tilting the steamer back and forth and pouring the solution out of the water cup area.
6. Rinse the unit thoroughly by flushing with fresh water 2-3 times.
7. If discolored water or residue continues to come from the unit, the above procedure may need to be repeated.
8. Please call 1-800-525-4339 for further instructions or questions.

CLEANING INSTRUCTIONS FOR MODEL J-3, J-4, & J-4000 Jiffy® STEAMERS
The cleaning procedure below is recommended as a regular maintenance measure to help your steamer maintain its maximum steaming performance. This maintenance should be performed on a basis of every 3-6 months depending on your water supply. In most cases, a steamer that is severely clogged will require disassembly to properly clean and prolong the life span of the unit. An authorized repair center or a Jiffy® Steamer service technician best performs this procedure.

1. Remove hose attachment from unit at the brass coupling using a wrench. Pour out any remaining water from your unit.
2. If the hose attachment is blocked by sediment build-up, use a water hose to clean inside the hose. This should loosen and remove any build-up that may have occurred within the hose itself.
3. To clean the internal parts of the unit, use of the Jiffy® Steamer Liquid Cleaner (10 ounce bottle) is recommended. This acid-based cleaner will remove hard water deposits and sediment build-up from the internal workings of the steamer. This cleaner is available for shipment within the contiguous 48 United States only. If the Jiffy® Steamer Liquid Cleaner is not available for shipment in your area, a solution of ½ white vinegar (1 quart) and ½ water (1 quart) may be used as a substitute solution.
4. Fill your steamer with 1 gallon of water and add the entire ten (10) ounce bottle of Jiffy® Steamer Liquid Cleaner. If you are not using the Jiffy® Steamer Liquid Cleaner, pour the 50/50 solution of vinegar and water into the steamer. Turn the steamer to PREHEAT and allow water and solution to warm.
5. When the red pilot light turns off, indicating the end of the PREHEAT cycle, turn the switch to OFF and unplug the steamer from the wall outlet. Allow the water and cleaning solution to remain in the steamer for 1-2 hours. DO NOT STEAM THE SOLUTION IN THE UNIT AS DAMAGE MAY OCCUR.
6. Pour the cleaning solution out of the steamer. Do this by tipping the steamer over and pouring the solution out of the brass fitting where your hose attachment normally connects.
7. Rinse the unit thoroughly by flushing with fresh water 2 to 3 times.
8. If discolored water or residue continues to come from the unit, the above procedure may need to be repeated.
9. Please call 1-800-525-4339 for further instructions or questions.

Do I have to use distilled water?
No, plain tap water may be used in the Jiffy® Steamer. Periodically, pour the old water out of the steamer to avoid sediment buildup.

Can I put any additives (starch, scented water, etc…) in my steamer?
Never use additives:

Additives such as salt, perfumes, and dyes should never be added to your steamer water. These substances will corrode or plug internal parts. Use only fresh tap or distilled water when operating your Jiffy® Steamer. Some users have found that spray starch may be used on some garments

How often should I change the water?
Always keep fresh water in the reservoir. After a period of about one week water becomes stale and should be replaced with fresh water. Steaming with stale water can cause a foaming action. If this occurs, you should rinse your water tank thoroughly and refill with fresh water. Jiffy® Steamer has a 3 pack liquid cleaner available for $18.00 plus shipping. We recommend that the liquid cleaner be used once every 6 - 12 months to remove sediment and mineral deposit build up. This build up can result from using hard water

What is covered in my standard warranty?
Please visit the following link:
http://www.jiffysteamer.com/WarrantyPolicy/
or see the information below.

Jiffy® Steamer 
3 YEAR LIMITED PRODUCT WARRANTY

As the global leader of steaming equipment since 1940, we feel that our warranty should properly stand behind every product we craft. The Jiffy® Steamer is precision built, tested and inspected before leaving our factory located in Union City, Tennessee. It is guaranteed against defects in material or workmanship for three (3) years from date of purchase. Cords are excluded. If any part proves to be defective, this product will be repaired free of charge. A nominal handling fee does apply. This warranty shall not apply to any unit which has been subject to misuse, neglect, negligence, accidents or has not had routine cleaning maintenance. Such damage will be reconditioned at our normal repair services rate. Jiffy® Steamer Company, LLC shall not be in any manner responsible for any incidental, special or consequential damages. All implied warranties including but not limited to implied warranties of fitness and merchantability, are limited in duration to three (3) years from date of original purchase. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. Some states do not allow the exclusion limitations on how long an implied warranty lasts, so the above limitations and exclusions may not apply to you. If your Jiffy® Steamer requires service, ship it, with proof of purchase (include $19.90 for shipments in the USA) to the address stated above in our return policy.
 
Effective September 16, 2011

When shipping via UPS or FEDEX use:
Jiffy® Steamer Company, LLC
Attn: Returns Department
4462 Ken-Tenn Highway
Union City, Tennessee 38261
USA
P: 1-731-885-6690
F: 1-731-885-6692

When shipping via US Postal Service use:
Jiffy® Steamer Company, LLC
Attn: Returns Department
P.O.Box 869
Union City, Tennessee 38281
USA
P: 1-731-885-6690
F: 1-731-885-6692



How do I know if my product is covered under warranty?
http://www.jiffysteamer.com/WarrantyPolicy/ The Jiffy® Steamer is precision built, tested and inspected before leaving our factory. It is guaranteed against defects in material or workmanship for three years from date of purchase. Cords are excluded. If any part proves to be defective, this product will be repaired free of charge. A nominal handling fee does apply. This warranty shall not apply to any unit which has been subject to misuse, neglect, negligence or accidents. Such damage will be repaired at a nominal charge. Jiffy® Steamer Company, LLC shall not be in any manner responsible for any incidental, special or consequential damages. All implied warranties including but not limited to implied warranties of fitness and merchant ability, are limited in duration to three years from date of original purchase. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. Some states do not allow the exclusion limitations on how long an implied warranty lasts, so the above limitations and exclusions may not apply to you. If your Jiffy® Steamer requires service, ship it, with proof of purchase (include $12.90 for handling) to the address stated below

What is Jiffy® Steamer’s Return Policy?
RETURN POLICY
Jiffy® Steamer Company, LLC strives to manufacture the very best quality steamers available in the world today. In the event you find that our products do not meet your needs, you may return the unit within 30 days of purchase in the original packing materials, along with a copy of the purchase receipt, to the following address:

When shipping via UPS or FEDEX use:
Jiffy® Steamer Company, LLC
Attn: Returns Department
4462 Ken-Tenn Highway
Union City, Tennessee 38261
USA
P: 1-731-885-6690
F: 1-731-885-6692

When shipping via US Postal Service use:
Jiffy® Steamer Company, LLC
Attn: Returns Department
P.O.Box 869
Union City, Tennessee 38281-0869
USA
P: 1-731-885-6690
F: 1-731-885-6692

This return policy only applies to goods purchased directly from Jiffy® Steamer Company, LLC and is independent of other dealer return policies. Please note that we shall issue 100% merchandise credit if the unit is returned in new condition within 30 days of purchase. If the unit is returned in new condition outside this 30 day window, there shall be a 10% restocking fee assessed based on the invoice cost. Shipping charges are non refundable under either of the above circumstances. Jiffy® Steamer Company, LLC reserves the right to refuse credit for discontinued products or steamers more than one (1) year past the date of purchase. If you have further questions regarding this, or any other issue, please do not hesitate to contact our customer service department at the above number.
Effective September 10, 1999

Or you can use the following link to further review this policy online: http://www.jiffysteamer.com/WarrantyPolicy/

May I return my product for exchange or refund?
RETURN POLICY
Jiffy® Steamer Company, LLC strives to manufacture the very best quality steamers available in the world today. In the event you find that our products do not meet your needs, you may return the unit within 30 days of purchase in the original packing materials, along with a copy of the purchase receipt, to the following address:

When shipping via UPS or FEDEX use:
Jiffy® Steamer Company, LLC
Attn: Returns Department
4462 Ken-Tenn Highway
Union City, Tennessee 38261
USA
P: 1-731-885-6690
F: 1-731-885-6692

When shipping via US Postal Service use:
Jiffy® Steamer Company, LLC
Attn: Returns Department
P.O.Box 869
Union City, Tennessee 38281-0869
USA
P: 1-731-885-6690
F: 1-731-885-6692

This return policy only applies to goods purchased directly from Jiffy® Steamer Company, LLC and is independent of other dealer return policies. Please note that we shall issue 100% merchandise credit if the unit is returned in new condition within 30 days of purchase. If the unit is returned in new condition outside this 30 day window, there shall be a 10% restocking fee assessed based on the invoice cost. Shipping charges are non refundable under either of the above circumstances. Jiffy® Steamer Company, LLC reserves the right to refuse credit for discontinued products or steamers more than one (1) year past the date of purchase. If you have further questions regarding this, or any other issue, please do not hesitate to contact our customer service department at the above number.
Effective September 10, 1999

Or you can use the following link to further review this policy online: http://www.jiffysteamer.com/WarrantyPolicy/

My Jiffy® Steamer doesn’t seem to be working properly. What should I do?
Please contact the Jiffy® Steamer Repair department at 1-800-525-4339 to consult with a trained Jiffy Steamer Technician. We are available from 7:30 AM CST to 4:00 PM CST, Monday through Friday.

What if my steamer runs dry during use?
If you find your steamer has run dry during use immediately turn off the unit. Allow 10 minutes for your steamer to cool before adding more water.

My Jiffy® Steamer is spitting water from the hose. What is causing this?
POSSIBLE CAUSES OF STEAMER EMITTING WATER

There are several common errors that can cause your steamer to emit water or spit while steaming. If you are experiencing trouble with your steamer emitting water, please review the following 5 items.
1. Too much water in the tank
Check the water level in your tank to make sure that it contains no more than 4 quarts (3.79 liters) maximum. Overfilling the water tank can prevent your steamer from working properly.
2. Steaming in a low position

When steaming in a low position you should periodically raise and straighten out your hose. Not doing so can cause condensation accumulation and will create a gurgling noise. Periodically raising and straightening the hose will allow condensation to flow back into the water tank.
3. Stale water
Always keep fresh water in the reservoir. After a period of about one week water becomes stale and should be replaced with fresh water. Steaming with stale water can also cause a foaming action. If this occurs you should rinse your water tank thoroughly and refill with fresh water. Jiffy® Steamer has a 3 pack liquid cleaner available for $15.00 plus shipping. We recommend that the liquid cleaner be used once every 6 - 12 months to remove sediment and mineral deposit build up. This build up can result from using hard water.
4. Rod set is not fully extended
Be sure to keep your rod set fully extended. Not doing so can cause condensation to collect and create gurgling sounds. Extending the rod set fully keeps the hose in an upright position allowing condensation to flow back into the tank.
5. Hose too long
In some cases, a customer has purchased a hose that is too long for the task at hand. For example, you would not want to purchase a 7 ½ foot drapery hose to simply steam clothing. You would not be able to fully raise the hose which could cause condensation to accumulate and the potential emission of water.
6. Cracked or broken steam head and / or handle
Check to ensure that your steam head and / or handle is not broken or that it contains cracks which could potentially cause leakage.  You may order a replacement steam head kit or a head and hose attachment complete from our ACCESSORIES section.
 
Most spitting problems are caused by user error and are not manufacturing defects. After checking the 6 items listed above, and your steamer is still emitting water, please conduct this simple test. Turn your steamer off and allow it to cool. Remove your hose from the steamer with an adjustable wrench. Turn your steamer back on and check the flow of steam. If you have a steady stream of steam, your steamer is functioning properly and the problem is in the hose attachment. If you continue to experience difficulty with your steamer, please call our repair department at 1-800-525-4339. Jiffy® Steamer’s trained technicians will be glad to answer any questions you may have.
 


Where can I locate my model number and/or serial number?
An identification plate on the side or rear of the unit contains a model number and serial number.

May I send my product directly to Jiffy® Steamer for repair?
Yes, please send your steamer to the following address:
Jiffy® Steamer Company, LLC
Attn: Returns Department
4462 Ken-Tenn Highway
Union City, Tennessee 38261
USA
P: 1-731-885-6690
F: 1-731-885-6692

I’ve returned my steamer to Jiffy® Steamer for repair. How do I know you have received it and when should I expect it back?
Before shipping your steamer, please note for your records the model and serial number of the unit. When shipping by UPS or Fed Ex, please also note your tracking number. You can use this number to track your package and verify expected delivery date.

Once we have received your steamer, you will receive a repair estimate via fax or e-mail. If no fax or e-mail is provided, your estimate will be mailed to you. You must return your approval and payment information. With authorized payment, your steamer will be repaired and shipped to you within 24 hours.




How do I order replacement parts?
You can call Jiffy® Steamer Company, LLC at 1-800-525-4339 to order your parts from our factory or you can use the following link to purchase via our website:
Buy Jiffy Steamer Parts

Be sure to have Model and Serial Number Available

I ordered a replacement part or accessory from Jiffy® Steamer Company, LLC. When can I expect it?
Orders are shipped within 24 hours of receipt. Jiffy® Steamer offers a variety of shipping methods ranging from next day to standard ground service.

How can I track my product order or my parts order?
UPS will email you a tracking number that you can use to track your purchase. You will be asked to provide your e-mail address when placing an order. Use the following url to track your parcel:
Track your order!

What is your mailing address?
Mailing Address:
P.O. Box 869
Union City, Tennessee 38281-0869
United States of America
Toll-Free: 1-800-525-4339 (In North America)
Voice: 1-731-885-6690
Fax: 1-731-885-6692

Or use the following link:
Mailing Address Link



How can I give comments on your website, on your product?
Please send all comments or questions regarding Jiffy® Steamer Company and its products to suggestions@jiffysteamer.com

Where are Jiffy® Steamers made?
Jiffy® Steamer makes no compromises in the engineering and construction of our products. We manufacture steamers that you can depend on...day in, day out. Advanced engineering, quality materials, and exceptional craftsmanship go into every Jiffy® Steamer. We proudly design and manufacture our products in Union City, Tennessee, United States of America for use around the globe. Every Jiffy® Steamer undergoes multiple testing procedures for worldwide safety and quality standards. Our steamers currently hold certifications with UL, CSA, NOM, CE, and TUV/GS.

How long have you been in business?
Please learn more about Jiffy's origins at
ABOUT US

Jiffy® Steamer traces its roots back to 1940. Gone with the Wind was the movie and Frank Sinatra, the voice. Franklin Delano Roosevelt was preparing to run for a third term. Most everyone of that era wore a hat. Stretching, shaping and blocking your fedora over a steaming kettle was common. This is where the idea was born - a better way to steam hats "back into shape in a jiffy." Shortly after 1940, the company was organized and the Jiffy® Steamer Model J-1 was patented. Jiffy® Steamer knew the invention was good for more than steaming hats, so a hose attachment and steam head were added. The new Jiffy® Steamer offered a revolutionary solution to an age-old problem of the clothing industry...removing wrinkles efficiently. Today, three generations are involved in this closely held company. Jiffy® Steamer Company, LLC is known around the globe (over 45 foreign markets) and is backed by over 1,000 dealers in the United States alone. The dozens of Jiffy® Steamer models can be found almost everywhere-from the commercial garment trade, to residential markets, in the pages of high-end mail order catalogs, in businesses that cater to the travel industry as well as in other specialty markets. The history of the Jiffy® Steamer is filled with the promise and desire to harness the power and magic of steam.


 

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